Contact us


Please contact us with any questions!


Media Inquiries


Customer Service

Each of our systems offers 24/7 members support. Please find the appropriate phone number or email for your bike share system below.

Main office:

711 SE Grand Avenue
Portland, OR 97214 USA
Phone: +1 503 575 2781
Fax: +1 503 230 9864

Seattle, WA office:

P.O. Box 94305,
Seattle, WA 98124
Pronto Cycle Share Customer Service:+1-844-6-PRONTO (776686)

Toronto, ON office:

138 Hamilton Street
Toronto,On M4M 2E1
Bike Share Toronto Customer Service: 855-898-2378

San Francisco, CA office:

P.O. Box 881944
San Francisco, CA 94124
Bay Area Bike Share Customer Service: +1-855-480-BIKE (2453)

Columbus, OH office:

P.O. Box 6249
Columbus, OH 43206
CoGo Customer Service: +1-855-877-COGO (2646)

Chicago office:

1658 N Milwaukee Ave, Suite 305
Chicago, IL 60647
Divvy Customer Service: +1-855-55-DIVVY (553-4889)

NYCBS office:

P.O. Box 320592
Brooklyn, NY 11232 USA
Citi Bike Customer Service: +1-855-245-3311

Chattanooga, TN office:

P.O. Box 1394
Chattanooga, TN 37401-1394 USA
Bike Chattanooga Customer Service: +1-888-925-4415

Boston, MA office:

P.O. Box 51392
Boston, MA 02205 USA
Hubway Customer Service: +1-855-9HUBWAY (948-2929)

Washington, DC office:

P.O. Box 70378
Washington, DC 20024 USA
Capital Bikeshare Customer Service: +1-877-430-BIKE (2453)

Melbourne, Australia office:

Unit 5, 60 Stubbs Street
Kensington, VIC 3031
Australia
Phone: +61 3 9376 0658
Fax: +61 3 9372 5794